Shareholder FAQs

You should notify Equiniti in writing of your new name and previous name. You should attach a copy of your marriage certificate or your change of name deed, together with your share certificates and any uncashed dividend cheques in your old name, so that Equiniti can reissue them.

Yes, this is possible with most bank or building society accounts in the UK and it is sometimes referred to as a “payment instruction” or “dividend mandate”.

Mandating your dividends has a number of advantages for you:

• The dividend will go in to your account on payment date – there is no chance of it being delayed in the post and you do not have to wait for a cheque to clear.
• The payment method is more secure than receiving a cheque in the post.
• Tax information about the dividend is sent direct to you at your registered address.

EQ Boost is an alternative dividend payment option offered by Equiniti. You can elect to have cash dividends paid to an EQ Boost account then use the balance for e-vouchers at some of the UK’s best-known brands with an uplifted value. The e-voucher purchased will always be greater than the original cash value, giving the dividend a Boost.

You can apply for EQ Boost online via your Shareview Portfolio at https://shareview.info/eqboost/.Follow the link from “My Investments” to view your holdings summary, access the Dividend Election page for your holding and follow the instructions onscreen to complete the application.

Cheque payments for dividends are no longer available.

If you do not provide valid bank or building society details by the dividend record date, your cash dividends will be retained, and you may be charged a fee for their release. For further information including any applicable fees, please visit the ‘Request a reissue’ page under Manage My Shares on www.shareview.co.uk.

To claim any retained dividend payments, simply provide your bank or building society details via your Shareview Portfolio. When you provide new valid bank account details, any outstanding payments will be released/issued to you and the appropriate fees applied. Any fees will be deducted from the payment issued to you.

For further information including any applicable fees, please visit the ‘Request a reissue’ page under Manage My Shares on www.shareview.co.uk.

Equiniti keeps a record of your name, address and the number of shares you own. If your certificates are lost, stolen or destroyed, Equiniti can arrange for the issue of duplicate certificates. Simply contact Equiniti as soon as you can, quoting your Shareholder Reference if possible. You may be charged an administration fee for this depending on the value of the share certificate. Once this is done, Equiniti will send you a duplicate certificate.

Please go to the financial calendar page of this website for the next dividend payment date.

Please contact Equiniti at your earliest opportunity. They will assist you with the documentation required and be able to make the process as straightforward as possible for you.

Further information, including a guide on what to do when a shareholder passes away and the services that can support you, is available from www.shareview.co.uk/clients/bereavement.

Unless you have specifically opted to receive hard copies of printed documents, you will not receive a copy by post.

If you would like to change the way in which you receive documentation, please request this in writing to Equiniti, Highdown House, Yeoman Way, Worthing, West Sussex, BN99 6DA, UK.

At some point you may wish to transfer some or all of your shares to someone else (for example your partner or a member of your family). To do this you will need to complete a share transfer form, which is available from Equiniti or can be downloaded from their website. The form should be fully completed and returned with your share certificate representing at least the number of shares being transferred.

Where stamp duty is payable, the completed transfer form must be sent to a UK Inland Revenue Stamp Office and the duty paid before it can be forwarded to Equiniti.

Where stamp duty is not payable, you will need to complete the form fully, remembering to complete the stamp duty declaration on the reverse. The transfer form and share certificate (totaling at least the number of shares on the transfer) should be forwarded to Equiniti.

Equiniti will then process the transfer and issue a balance share certificate to you, if applicable. Equiniti will be able to help you with any questions you may have about completing the form.

You can sell your shares through a stockbroker or share dealing service. There are a variety of products available. Equiniti Financial Services Limited offer an internet or telephone-based share dealing service. You can find out more about this service by logging on to www.shareview.co.uk/dealing or by calling the Shareview helpline: +44 (0) 371 384 2264.

Please note the commission charges for buying and selling shares vary between the different organisations.

You can register for Shareview Portfolio at www.shareview.co.uk.

To register you will need your 11-digit Shareholder Reference issued to you by Equiniti. This reference can be found on your share certificate or on any recent correspondence issued by Equiniti such as dividend confirmation.

Once you have registered and completed the identity checks, you will be able to log on and enjoy the benefits of Shareview Portfolio.

You can log onto www.shareview.co.uk online via your Shareview Portfolio where you will be able to check your details, including your shareholding, dividend payments and various transactions. The service is secure, free and easy to use.

You will need your 11-digit Shareholder Reference to access this service: this reference can be found on your share certificate or on or on any recent correspondence issued by Equiniti such as a dividend confirmation. You will be asked to select your own PIN, and a user ID will be posted to you.